Refund policy

Return & Replacement Policy

Last Updated: June 2026

At Cigar Bandits and Riserva Privata, every item is made to order specifically for you. Because of this, all sales are final except in cases where an item arrives damaged, defective, or incorrect.

Order Changes & Cancellations

Because our products are made to order, orders cannot be canceled, modified, or changed once production has begun.

If you need to make a change to your order, please contact us as soon as possible after placing it. While we cannot guarantee changes can be made, we will do our best to accommodate requests before production starts.

Orders that have already entered production or have shipped are not eligible for cancellation, refund, or modification.

Returns & Replacements

We only offer replacements for items that are:

Damaged during shipping
Defective due to a manufacturing issue
Incorrectly fulfilled (wrong item, size, color, or design received)

We do not offer refunds or returns for:

Buyer's remorse
Change of mind
Ordering the wrong size
Ordering the wrong color
Incorrect shipping information provided by the customer

Reporting an Issue

If your order arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery.

Please email us at:

cigarbanditsclothing@gmail.com

Include:

Your order number
A description of the issue
Clear photographs showing the damage, defect, or incorrect item

Claims submitted after 7 days of delivery may not be eligible for replacement.

Replacement Process

Once your claim has been reviewed and approved, we will provide a replacement item at no additional cost to you.

For approved claims involving damaged, defective, or incorrect items, Cigar Bandits will cover all replacement shipping costs.

Replacement requests are reviewed on a case-by-case basis and approval is at the sole discretion of Cigar Bandits.

Sizing Issues

Please review all sizing charts carefully before placing your order.

Because all items are made to order, we cannot accept returns or exchanges for incorrect sizes ordered by the customer.

However, if you order the wrong size, contact us and we may offer a discount on the purchase of a replacement item at our discretion.

Return Shipping

Customers are responsible for all return shipping costs unless the item was received damaged, defective, or incorrect.

If a return is required as part of an approved claim, return instructions will be provided by our support team.

Unauthorized returns may be refused.

Shipping Issues

Cigar Bandits is not responsible for delays caused by shipping carriers, weather conditions, customs processing, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information. Orders returned due to an incorrect or incomplete address may require additional shipping charges before being reshipped.

Print Variations & Product Appearance

Due to differences in monitor settings, mobile devices, printing processes, and manufacturing tolerances:

Slight color variations between the product received and images displayed online are normal and are not considered defects.
Minor variations in print placement, sizing, or alignment may occur and are not considered manufacturing defects.
Product mockups are intended to represent the design as accurately as possible but may vary slightly from the finished product.

These variations do not qualify for replacement.